Public Transport Eskilstuna

About Us

Region Sörmland has been tasked by Mälardalstrafik to operate and staff Mälardalstrafik customer service since December 2021. Mälardalstrafik is jointly owned by the regions of Stockholm, Sörmland, Uppsala, Västmanland, Örebro, and Östergötland and is responsible for improving commuting and other travel opportunities in Mälardalen, primarily by train.

Mälardalstrafik customer service is an important part of creating a strong brand and an attractive offering for Mälartåg. Customers should have a positive experience when contacting customer service, be satisfied, receive correct and prompt answers, and ideally have their issues resolved on the first contact. One of the most important prerequisites for the operation is that employees are attentive to customer feedback and actively work to perform the task well. The shared customer promises, our values, and the established service policy should permeate every customer interaction.

As a part-time employee with us, you will be an important part of our operation and help cover for absences, meetings, training, or other needs that arise. This role requires you to be flexible and available to quickly meet the needs of the operation and contribute to providing our passengers with high-quality service at any time of the day, all year round.

Your shifts can be scheduled on any day of the week, Monday to Sunday, and include both day and evening shifts. Working hours vary, with day shifts starting as early as 06:00 and evening shifts ending no later than 22:00. If necessary, there may also be work during the night.

The employment begins with a three-week training program, where we will go through the assignment, working methods, and tasks. The training will be conducted full-time (100%) on weekdays starting April 21.

Your Responsibilities

• Be available and respond to incoming phone calls.
• Answer chats.
• Process and decide on compensation for delays.
• Handle questions and comments on social media.
• Manage requests for assistance.
• Report issues during major disruptions or outages in the absence of the team leader.
• Continuous knowledge acquisition/professional development.
• Act as support to the transport operator's onboard staff via phone.

The responsibilities may change as the operation develops.

Your Qualifications

We are looking for someone who has completed upper secondary education and has at least one year of work experience, preferably in customer service or a similar field. Previous experience in customer contact is an advantage for this role.

You are service-oriented and professional, with a natural focus on the customer's needs. You are meticulous, responsible, and confident in making quick decisions. Solution-oriented is one of your strengths, and you thrive in pressured situations where your flexibility and ability to handle multiple tasks simultaneously come into play.

To succeed in this role, very good knowledge of Swedish and good knowledge of English, both spoken and written, is required. As a customer service representative, you will provide support and assistance to travelers via phone, chat, and email. With a computer and phone as your primary tools, you handle cases quickly and efficiently while sitting in an open office landscape with your colleagues. In your work, you communicate with customers while working on two computer screens, closely collaborating with both colleagues and the transport operator, and contributing to achieving common and individual goals.

Therefore, it is important that you have good computer skills, are attentive, and have an easy time collaborating. We offer a dynamic work environment where no day is like the other and where your work makes a difference for our travelers. We place great emphasis on your personal qualities and look forward to welcoming you to our team!

Welcome with your application!

Employment Type

Temporary part-time employment as needed. Start date April 21.

Information about the position can be obtained from

Assistant Unit Manager, Caroline Johansen, [email protected]
Union representatives can be reached via the contact center, 0155-24 50 00.

Come and work with us at Mälardalstrafik customer service!

Welcome with your application, including CV, no later than 2026-03-08. Interviews may be conducted on an ongoing basis.

The position will be filled on the condition that it is not needed by already employed staff or that the conditions for recruitment change.

See our benefits (http://regionsormland.se/jobb-och-utbildning/vara-formaner/ (http://regionsormland.se/jobb-och-utbildning/vara-formaner/))

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In some cases, we have an obligation to check if a person appears in the suspicion and/or criminal record. This can happen in two ways, either the region requests the information itself or you are asked to request an extract to present before employment. In exceptional cases, we may ask you to present a record extract even when filling other positions than those mentioned above. If you are considered for employment, you will be informed about what applies to the position you applied for.

If you have protected personal information, you should be cautious about what information you share in your application. Contact the contact person specified in the ad before submitting your application.

We make active choices regarding exposure and recruitment support and therefore decline direct contact from staffing and recruitment companies.